Service communication in English II

In the technical sphere, our English customer communication excels—clear, precise, and prompt. Elevate your correspondence with us, where technical expertise meets effective communication.
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Including materials with exercises and additional information!

Service communication in English II

English Customer Communication and Email Correspondence in the Technical Field.
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Incl. Unterlagen mit Übungen & vertiefenden Informationen!

Elevate your correspondence with us, where technical expertise meets effective communication.

In this LIVE online training, we aim to explore and deepen the fundamentals of technical language in English together. This training has been designed to equip you with the necessary skills to confidently, clearly, and precisely engage in technical discussions and customer communication in English. Throughout the course, you will not only learn basic technical terms and expressions but also familiarize yourself with proven phrases, idioms, and expressions that will help you navigate technical conversations with confidence. We will delve into best practices in customer communication in English, including Dos and Don'ts. This will enable you to develop and maintain clear and effective communication with customers. A central focus of this training is the ability to describe product-specific technical features and issues accurately. Through practical exercises, you will learn to convey technical aspects and challenges in clear and understandable English.

The repetitive application of acquired knowledge in technical contexts is at the core of this training. Regular exercises will provide you with the opportunity to reinforce and apply your language skills. Our goal is to overcome any inhibitions in dealing with the English language. The training is designed to strengthen your confidence in English communication and alleviate any uncertainties. Ultimately, you will learn to confidently and precisely communicate complex technical content in English. This training provides you with the tools and techniques to master even demanding technical topics securely.

The interactive format of the training in small groups of no more than 12 participants allows you to work intensively with the English language and benefit from an individual learning environment.

Targte group

  • Service Technicians
  • Technical Trainers
  • Sales Representatives
  • Executives

Objectives

  1. Confident and precise participation in technical discussions and customer communication in English by mastering basic technical terms, expressions, and idioms.
  2. Development and maintenance of clear and effective communication with customers, including the application of best practices in customer communication in English, understanding and implementing Dos and Don'ts.
  3. Competent description of product-specific technical features and issues in clear and understandable English through practical exercises, strengthening the ability to convey technical aspects and challenges.

Organization

LIVE online training: Trainers work live on-site with interactive transmission in an online classroom

Number of participants: max. 12 individuals

Duration: 1-day online training

Investment: xxx,- € / person plus VAT

Contents

  • Mastering customer interaction: You will learn colloquial expressions for effective customer interaction and how to handle customer inquiries, address their needs, and resolve issues
  • Creating powerful presentations: You will learn to design and use presentation aids for effective communication and how to incorporate visual materials such as charts and graphs
  • Simulate Machine Instructions: You will learn to simulate and express machine instructions clearly and to ensure safety and efficiency in operating procedures
  • Communicating work processes and safety: You will learn to convey work processes, safety regulations, and behavioral guidelines in English. Additionally you will learn to create a safe and compliant working environment through effective communication
  • This workshop goes beyond simply improving your English language skills. We focus on giving you the ability to effectively use technical English in a variety of professional situations
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Termin

04.06.2024
17.10.2024

Kosten

xxx,- € / Person zzgl. MwSt.

Trainerin

Margit Schuck, Dipl. Interpreter with years of interpreting experience in product and customer training.
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Schulung Service communication in English II
Alle Preise in netto zzgl. USt.
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